Bilingual Customer Service Representative

2 months ago


Herndon, Virginia, United States Serco North America Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Call Center Representative to join our team at Serco North America. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, utilizing your bilingual skills in Spanish and English to deliver a high level of service.

Key Responsibilities
  • Respond to inbound customer calls and provide timely, accurate, and professional support in accordance with our company's guidelines.
  • Utilize our authorized computer systems to gather and confirm information prompted by incoming calls.
  • Be proficient in Spanish and English, with the ability to communicate effectively with customers in both languages.
  • Provide rapid, efficient, and accurate customer service in a professional manner, meeting the requirements of our contract.
Requirements
  • A High School diploma or equivalent.
  • 0-2 years of experience in a customer service role, preferably in a call center environment.
  • Must be bilingual in Spanish and English, with the ability to communicate effectively in both languages.
  • At least six months to one (1) year of experience working in an office setting, answering telephones, or in a similar setting, including demonstrated keyboard skills and verbal and written proficiency in English.
  • Some teleworking may be considered for this position.
  • Must have a Public Trust clearance or be able to obtain and maintain one.
About Serco North America

Serco North America is a leading provider of professional services and technology solutions to the U.S. government and commercial markets. We are committed to delivering exceptional service and value to our clients, and we are seeking talented individuals to join our team.



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