Medical Office Front Desk Representative
2 days ago
Capital Area Pediatrics is seeking a highly skilled and compassionate Patient Services Representative to provide exceptional administrative support at our Herndon location.
Key Responsibilities- Serve as the primary point of contact for patients and visitors, providing a warm and welcoming experience.
- Perform a range of administrative duties, including appointment scheduling, intake, and record-keeping, to ensure seamless patient care.
- Act as a liaison between patients and clinical staff, working to ensure efficiency and excellent customer service.
- Collect and process payments, accurately posting to patient accounts.
- Make outbound calls to patients and families to promote population health and improve vaccination rates.
- Receive and respond to inbound calls, emails, and text communications, utilizing our electronic medical record system (Athena).
- Perform general administrative tasks, as assigned.
- At least two years of professional experience, with a preference for healthcare experience.
- Excellent customer service skills and ability to remain solutions-oriented in interactions with patients and families.
- Ability to learn and retain new computer skills to support business needs.
- Fundamental knowledge of computer systems, including Microsoft Office, and HIPAA compliance.
- Excellent oral and written communication skills, with the ability to maintain confidentiality.
- Ability to take direction and complete tasks as assigned, demonstrating initiative and a problem-solving mentality.
Capital Area Pediatrics is a proud Equal Opportunity Employer, committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.
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