Part-time Branch Service Representative

3 weeks ago


Herndon, Virginia, United States Northwest FCU Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-time Branch Member Service Representative to join our team at Northwest Federal Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member service, facilitating transactions, and supporting services to positively impact member experience and sales expectations.

Key Responsibilities
  • Provide exceptional member service and support to ensure a positive member experience
  • Facilitate member transactions, including deposits, withdrawals, loan payments, and check cashing
  • Proactively identify opportunities to provide product and service solutions to members
  • Maintain accurate and efficient processing of member financial transactions
  • Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
  • Adhere to all procedures stated in the Credit Union's Member Service Representative policy and procedures
  • Ensure compliance with operational, security, and control policies/procedures, preventing fraud and protecting member assets
Requirements
  • High school diploma or equivalent
  • Minimum 1 year experience in retail sales or customer service with cash handling experience
  • Previous experience at a financial institution is preferred
  • Accuracy and detail orientation
  • Effective oral and written communication skills
  • Working knowledge of Northwest Federal Credit Union, Federal, and state regulations required by the National Credit Union Association
  • Ability to interact effectively with all levels of the organization and/or with members
  • Ability to communicate with tact and diplomacy and to exercise sound judgment, logic, and initiative while maintaining member confidentiality
  • Effective problem-solving skills
  • Effective sales techniques
  • Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products
  • Ability to work Monday-Thursday 9AM-5PM, Friday 9AM-6PM, and Saturday 9AM-1PM
Equal Opportunity Employer

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status, or any other classification protected by law.



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