Bilingual Customer Service Representative
3 days ago
Are you a customer service professional looking for a new challenge? Do you have a passion for working with diverse populations and providing exceptional support? We have an exciting opportunity for a Bilingual Call Center Representative to join our team at Serco North America
Job Summary: As a Bilingual Call Center Representative, you will be responsible for providing top-notch customer service to our clients, responding to inbound calls, and resolving issues in a timely and professional manner. You will work closely with our Operations Manager and team to deliver exceptional service and support.
Key Responsibilities:
- Respond to inbound calls and provide customer service support in Spanish and English
- Utilize authorized computer systems to gather and confirm information prompted by incoming calls
- Be proficient in Spanish and English and provide rapid, efficient, and accurate customer service
- Work collaboratively with the team to achieve customer satisfaction and resolve issues
Requirements:
- High School diploma or equivalent
- 0-2 years of experience in customer service or a related field
- Bilingual in Spanish and English
- At least six months to one year of experience working in an office setting answering telephones, retail, or a similar setting
- Some teleworking may be considered for this position
- Must have a Public Trust or be able to obtain and maintain a Public Trust Clearance
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to make a difference in the lives of our clients and customers
How to Apply: If you are a motivated and customer-focused individual looking for a new challenge, please submit your application today We look forward to hearing from you.
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