Front Desk Ambassador

3 weeks ago


Tulsa, Oklahoma, United States Ambassador Hotel Tulsa Full time

We are currently seeking a highly motivated and customer-focused individual to join our Front Office team as a Desk Clerk.



Key Responsibilities:


  • Greet guests in a warm and professional manner, providing exceptional customer service and creating a welcoming atmosphere.
  • Register guests efficiently and accurately, ensuring all necessary information is collected and processed.
  • Assist guests with special requests and needs, ensuring their stay is comfortable and enjoyable.
  • Handle guest complaints and issues in a professional and empathetic manner, providing solutions and resolving problems.
  • Process guest accounts and payments, following accounting procedures and cash handling policies.
  • Respond to all questions and requests from guests, visitors, and coworkers in a courteous and professional manner.
  • Participate in safety and security training, maintaining knowledge of all safety procedures and protocols.
  • Work closely with other front office and administration staff, providing strong teamwork and support.
  • Communicate pertinent guest information to designated departments and personnel.
  • Properly handle lost and found items.
  • Report accidents, injuries, and maintenance issues to Management and Maintenance.
  • Maintain confidentiality of all guests and hotel information.


Requirements:


  • Ability to clearly and pleasantly communicate with guests, management, and coworkers, both in person and by telephone.
  • Strong customer-relation skills with a total commitment to guest satisfaction.
  • Ability to deal with guests when they are angry or upset.
  • Professional appearance and mannerism.
  • Knowledge of computer keyboard and printer operation, with ability to accurately and efficiently input information into computer systems.
  • Previous cashier experience and basic accounting skills.
  • Ability to work quickly and thoroughly when under pressure.
  • Knowledge of hotel facilities and features.
  • Ability to attend to more than one task at a time.
  • Ability to maintain excellent attendance and punctuality.
  • Knowledge of area and surrounding communities.


We offer a competitive salary and benefits package, as well as opportunities for growth and development in a dynamic and fast-paced environment.



The Ambassador Hotel Tulsa is an equal opportunity employer and welcomes applications from diverse candidates.



About the Ambassador Hotel Tulsa:

The Ambassador Hotel Tulsa is a luxury hotel located in downtown Tulsa, offering guests a boutique option not found anywhere else in town.



We are a member of Marriott International's Autograph Collection, and our team is dedicated to providing exceptional customer service and creating a memorable experience for our guests.



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