Business Development Representative

1 week ago

Rochester, New York, United States The Colwell Law Group Full time

This role is perfect for a driven sales professional who enjoys working in a fast-paced environment and collaborating with a talented team to drive growth.

The salary for this position is estimated at around $50,000 per year, plus quarterly bonuses.

Responsibilities
  • Clients Intake & Qualification:
    • Respond promptly and professionally to inbound inquiries (calls, emails, web forms) from potential clients.
    • Collect essential client information, including case details, and accurately enter it into the firm's CRM or case management system.
    • Pre-screen potential clients to determine if their legal needs align with the firm's practice areas and jurisdictions.
    • Explain the firm's services, pricing, and processes to prospective clients.
  • Sales & Lead Conversion:
    • Use consultative sales techniques to convert qualified leads into scheduled consultations.
    • Proactively follow up with leads to ensure a high show rate for consultations.
    • Track and manage leads through each stage of the sales funnel, ensuring no opportunities are missed.
  • Appointment Scheduling:
    • Schedule consultations based on client needs and CRM availability.
    • Coordinate follow-ups and ensure potential clients receive necessary communication.
  • Customer Service:
    • Provide excellent customer service by addressing any concerns, answering client questions, and ensuring they feel supported throughout the intake process.
  • Administrative Duties:
    • Maintain accurate and up-to-date records of all client interactions in the firm's database.
    • Generate daily, weekly, and monthly reports on lead activity, show, and conversion rates.
    • Collaborate with Client Relations Managers and administrative staff to ensure smooth transitions from intake to case management.
Requirements
  • A strong background in sales, customer service, or client intake, preferably within a legal setting.
  • Excellent communication and interpersonal skills.
  • Familiarity with legal services, terminology, or prior experience working in a law firm is a plus.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Proficient in CRM software, case management systems, and Microsoft Office Suite.
  • Strong attention to detail and organizational skills.
  • Ability to handle sensitive and confidential information with discretion.
  • A self-starter with a goal-driven mindset.
  • A valid driver's license.
  • Ability to successfully pass a background check.
About the Company

The Colwell Law Group is committed to providing its employees with a comprehensive benefits package, including:

  • 401(k) retirement plan with a 4% matching contribution
  • Medical coverage with a national network and the firm pays for 75% of the Employee cost
  • Company-paid $50,000 Life Insurance Policy
  • Dental, vision/Rx, pet, Aflac, and life insurance policy options
  • Paid time off: 10 days of vacation, 7 days of personal, and 8 paid holidays
  • Collaborative management philosophy
  • Professional, respectful, and diverse work culture

Working conditions include a full-time position in an office environment with frequent court appearances. Regular travel to local courthouses and client meetings may be required, as well as potential extended hours during busy periods.

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