Facilities Operations Manager
5 days ago
City Wide Facility Solutions is seeking a skilled Facilities Manager to join our team.
The ideal candidate will be responsible for ensuring the quality of general business operations, increasing client satisfaction, and working collaboratively with Independent Contractors (IC) and In-House labor.
Key Responsibilities
- Develop and maintain productive relationships with IC and In-House labor by communicating client priorities and collaborating on problem-solving.
- Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
- Communicate daily with the Facility Services Manager for any issues requiring immediate attention.
- Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
- Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
- Execute City Wide's operational policies and procedures, including the New-Start Policy, Customer Compliant Policy, Four Star Policy, and others.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
- Other duties as necessary.
Requirements
Position Requirements
- High school diploma required or equivalent experience in commercial janitorial services industry.
- Ability to multi-task.
- Strong planning, organization skills, and attention to detail.
- Excellent communication and interpersonal skills.
- Must be innovative and strive for continuous process improvement.
- MS Office, Internet skills required.
Preferred
- Bilingual - Spanish.
- Supervisory experience.
Benefits
Salary (40-45k) + Bonus.
Full Benefits with Dental and Vision.
401k Matching.
Paid Holidays & PTO.
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