Customer Care Associate

2 weeks ago


Souderton, Pennsylvania, United States Craft-Bilt Manufacturing Full time

Become a Key Player as a Customer Service Representative

Craft-Bilt Manufacturing Co. stands at the forefront of the residential and commercial renovation sectors.

As a family-owned business for over 76 years, we pride ourselves on delivering exceptional outdoor home enhancement products, including sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks.


Our Commitment:
"Enthusiastic Employees...Flawless Performance...Delighted Customers." Your role is vital in achieving this mission.

Why Choose Craft-Bilt?

Work Environment:
Experience a professional yet comfortable atmosphere with a casual dress code. (PPE is provided for production areas)

Employee Benefits:
After one year, enjoy discounts on our outstanding products.

Work-Life Balance:
Focus on your work during office hours, with no expectation to take tasks home.

Comprehensive Benefits Package:
FULLY COVERED healthcare and dental insurance for you and your eligible dependents with NO payroll deductions.

Additional Advantages:
Free life insurance, short-term and long-term disability, 401(k) with company match, year-end bonuses, PTO, and paid holidays.

What We Seek:

Experience:
Minimum of two years in a manufacturing environment.

Professionalism:
A high standard of customer service and professionalism.

Problem-Solving Skills:
A knack for troubleshooting and providing solutions.

Communication Proficiency:
Strong ability to communicate effectively via phone and email.

Willingness to Learn:
Eager to understand our diverse product offerings.

Adaptability:
Ability to thrive in a dynamic environment with changing priorities.

Attention to Detail:
Excellent organizational skills and a keen eye for detail.

Requirements:

Customer Interaction:
Two years of experience engaging with customers/clients via phone and email in a manufacturing context.

Technical Proficiency:
Competent in Microsoft Word and Excel, with a typing speed of at least 40 words per minute.

Systems Knowledge:
Over two years of experience with ERP, CRM, or CPQ systems, including BOMS and routings.

On-Site Availability:
Ability to work on-site full-time, Monday through Friday.

Join a team that values your expertise and fosters a great work environment, where your enthusiasm and commitment contribute to delivering flawless performance and delighted customers every day.
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