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Customer Service Representative

2 months ago

Souderton, Pennsylvania, United States Craft-Bilt Mfg. Co. Full time
About Craft-Bilt Mfg. Co.

We're a family-owned and operated company with over 76 years of experience in the residential and commercial remodeling industries. Our mission is to deliver "Enthusiastic Employees...Flawless Performance...Delighted Customers."

Job Summary

We're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional customer care and support.

Key Responsibilities
  • Provide high-level customer care and professionalism in a manufacturing environment
  • Troubleshoot and find solutions to customer issues
  • Communicate effectively with customers via phone and email
  • Learn about our diverse product lines and adapt to a fast-paced environment
  • Ensure excellent organizational skills and attention to detail
Requirements
  • At least two years of experience in a manufacturing environment
  • Strong communication skills and ability to type at least 40 words per minute
  • Experience with ERP, CRM, or CPQ systems, including BOMS and routings
  • Ability to work on-site full-time, 8:00 AM to 5:00 PM, Monday through Friday
What We Offer

We offer a comprehensive benefits package, including fully paid healthcare and dental insurance, free life insurance, short-term and long-term disability, 401(k) with company match, year-end bonuses, PTO, and paid holidays.

Join our team and become part of the Craft-Bilt family, where your enthusiasm and dedication help us deliver flawless performance and delighted customers every day.