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Customer Support Specialist

2 months ago

Allentown, Pennsylvania, United States Smart Warehousing Full time

**Job Summary**

Smart Warehousing is seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist/Account Manager. As a key member of our warehouse operations team, you will be responsible for providing exceptional customer service and operational support to our clients.

**Key Responsibilities:**

  • Serve as the primary point of contact for our clients, providing timely and effective resolution to their inquiries and concerns.
  • Collaborate with internal teams to ensure seamless communication and coordination of client needs.
  • Manage and maintain accurate records of client interactions, including order and inventory management, data entry, and report generation.
  • Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions to meet their requirements.
  • Work closely with the warehouse operations team to ensure efficient and effective execution of client orders.

**Requirements:**

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1+ years of experience in a customer service-related position, preferably in a warehouse or logistics environment.
  • Intermediate level of proficiency with Microsoft Office, Word, Excel, PowerPoint, and technology in general.
  • Strong oral and written communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

**What We Offer:**

  • Competitive compensation package.
  • Comprehensive benefits, including medical, dental, and vision healthcare plans.
  • 401K plan with company match.
  • Professional growth and internal promotion opportunities.
  • Flexible work schedules and multiple shift options.

**Why Join Smart Warehousing:**

At Smart Warehousing, we value our employees and offer a supportive and dynamic work environment. We are committed to providing exceptional customer service and operational support to our clients, and we are seeking a talented and motivated individual to join our team.