Client Support Specialist
1 week ago
Joe Plante - State Farm Agency is seeking a dedicated and compassionate individual to fill the role of Customer Service Representative. This position is centered around providing exceptional customer service for a reputable insurance agency.
If you possess a natural ability to connect with clients and comprehend their needs, this role is ideal for you. As a Customer Service Representative, your primary goal will be to foster customer loyalty and enhance the overall experience for State Farm Insurance clients.
While prior insurance experience is not mandatory, candidates must be open to obtaining a Property and Casualty insurance license. Opportunities for both part-time and full-time employment are available.
Key Responsibilities:
- Answer incoming calls and warmly welcome clients.
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Utilize a customer-centric approach to educate clients about their insurance choices.
As a valued team member, you will receive:
- Hourly compensation
- Commission opportunities for sales
- Full-time employees are eligible for: Paid time off and additional health benefits
- Retirement savings plan
- Valuable industry experience
- Potential for career advancement within the agency
Qualifications:
- Experience in customer service
- Strong communication skills, including written, verbal, and listening abilities
- Self-driven and motivated
- Attention to detail
- Proactive problem-solving skills
- Ability to collaborate effectively within a team
- Skill in assessing customer needs and conducting effective interviews
- Capability to relate well to clients
- Must be able to obtain a Property and Casualty license
- Must be able to obtain a Life and Health license
This position is offered through a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any required licensing and training programs. Please note that State Farm agents operate as independent contractors and hire their own staff.
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