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Client Relations Specialist

2 months ago

Southington, Connecticut, United States Joe Plante - State Farm Agency Full time
Position Overview

Joe Plante - State Farm Agency is seeking a dedicated and compassionate individual to fill the role of Customer Service Representative. This position is centered around delivering exceptional customer service for a reputable insurance agency.

If you possess a natural ability to connect with clients and understand their needs, we invite you to consider this opportunity. As a Customer Service Representative, your primary goal will be to foster customer loyalty and enhance the overall experience for our clients.

While prior insurance experience is not mandatory, candidates must be willing to pursue a Property and Casualty insurance license. Both part-time and full-time roles are available.

Key Responsibilities:

  • Answer incoming calls and warmly welcome clients.
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, policy modifications, claims, and billing.
  • Utilize a customer-centric approach to educate clients about various insurance products.

As a valued team member, you will enjoy:

  • Hourly compensation
  • Commission opportunities for sales
  • Full-time benefits including paid time off and supplemental health coverage
  • Retirement savings plan
  • Valuable industry experience
  • Opportunities for professional growth and advancement

Qualifications:

  • Experience in customer service
  • Strong communication skills, both written and verbal
  • Self-driven and motivated
  • Attention to detail
  • Proactive problem-solving abilities
  • Team-oriented mindset
  • Capability to assess customer needs and conduct effective interviews
  • Aptitude for building rapport with clients
  • Must be able to obtain a Property and Casualty license
  • Must be able to obtain a Life and Health license

This role is with a State Farm independent contractor agent. Employees must successfully complete all necessary licensing and training requirements. State Farm agents operate independently and hire their own staff, meaning that their employees are not considered employees of State Farm.