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Customer Support Representative

2 months ago

Santa Clara, California, United States Recology Full time
JOIN OUR TEAM

At Recology, the largest 100% employee-owned organization in the resource recovery sector, we pride ourselves on a distinctive workplace culture that shapes our interactions with employees, customers, and the environment.

We are a dedicated team of advisors and partners focused on delivering exceptional customer service. Our diverse group shares a commitment to excellence and high-quality service. We are seeking a proactive self-starter to become part of our collaborative and supportive team.

We encourage our employees to G.R.O.W. with Us both professionally and personally by:
  • Giving Back to our communities.
  • Recovering Resources for optimal use.
  • Owning a company that prioritizes quality service and environmental protection.
  • Working Together towards a common vision of a waste-free world.
As a Customer Service Specialist 1, you can G.R.O.W. with Us

ROLE OVERVIEW

Under close supervision, you will provide efficient and courteous customer service via telephone and/or in-person for routine inquiries.

KEY RESPONSIBILITIES INCLUDE:
  • Answering calls or greeting customers at the service counter.
  • Providing accurate information regarding collections, rates, billing, and account status.
  • Addressing customer inquiries and resolving complaints through effective communication and data management.
  • Maintaining records, preparing reports, and performing clerical duties as needed.
  • Facilitating communication between customers and team members to coordinate services and account information.
  • Participating in training sessions related to customer service processes and safety protocols.
  • Managing special inquiries, including escrow and delinquent accounts, to ensure timely resolution.
QUALIFICATIONS

A combination of education and experience that equips you with the necessary knowledge, skills, and abilities is required. A typical qualification includes:
  • Six months of relevant experience and/or training.
  • Proficiency in computer applications, including Microsoft Office.
  • A high school diploma or GED is required; a Bachelor's degree is preferred.
SKILLS AND ABILITIES:
  • Promotes the WASTE ZERO philosophy by maximizing resource use and finding innovative ways to manage waste.
  • Develops strategies to navigate current and future challenges effectively.
  • Identifies issues and focuses on achieving practical solutions; generates innovative ideas for system improvements.
  • Demonstrates proficiency in using technology and computer systems.
  • Communicates effectively, both verbally and in writing, and listens to various perspectives.
  • Delivers presentations tailored to the audience's needs.
  • Engages productively with others, establishing trust and credibility.
  • Encourages collaboration and supports team initiatives.
  • Motivates and empowers colleagues to achieve goals and foster a sense of ownership.
  • Attracts and retains talent, providing opportunities for growth and knowledge sharing.
  • Builds strong customer relationships, enhancing satisfaction and ensuring commitments are fulfilled.
WHAT WE OFFER:
  • An innovative company dedicated to environmental protection and community sustainability.
  • The largest employee-owned resource recovery organization in the industry, offering excellent benefits.
  • A nurturing culture that values community, diversity, and continuous learning.
  • A mission-driven organization focused on optimizing resource use through the 4R's: Reduce, Re-use, Recycle, and Recologize.
  • Unique professional challenges that connect with and support a vision of a waste-free community.
BENEFITS MAY INCLUDE:
  • Paid time off and holidays.
  • Health and wellness benefits, including medical, dental, and vision coverage.
  • Retirement plans, including an Employee Stock Ownership Plan and 401(k) with matching.
  • Annual wellness incentives.
  • Employee Assistance Program (EAP).
  • Educational assistance programs.
  • Commuting benefits.
  • Employee referral program.
ADDITIONAL INFORMATION

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform essential job functions. Recology is an equal opportunity employer, fostering an inclusive and diverse work environment where all employees are valued and supported. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other legally protected status.

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, work conditions, and benefits associated with the position.