Expert Technical Support Engineer

1 week ago

Santa Clara, California, United States ServiceNow Full time
Job Overview

Company Overview:
ServiceNow is a pioneering organization that began its journey in 2004, driven by the vision of transforming workplace efficiency. Today, we are a global leader in providing AI-enhanced technology solutions to over 8,100 clients, including a significant portion of the Fortune 500. Our innovative cloud-based platform integrates people, systems, and processes, enabling organizations to enhance their operational effectiveness.

Role Responsibilities:

Key Responsibilities:

  • The Performance Support Engineer will tackle complex challenges within the ServiceNow Technical Support team, concentrating on performance optimization and system availability. This role serves as the final escalation point within the technical support framework and involves mentoring junior team members across various technologies.

Essential Qualifications:

  • Proven ability to diagnose and resolve intricate technical issues.
  • Extensive experience with relational databases such as MySQL or Oracle.
  • Proficiency in Java programming.
  • Familiarity with one or more scripting languages, including JavaScript, Python, Perl, Unix Shell, or Windows Shell.
  • Advanced knowledge of Unix/Linux systems.
  • Understanding of web application architecture components.
  • Experience in identifying performance issues and implementing solutions.
  • Ability to collaborate effectively in a team setting while also working independently.
  • Strong commitment to quality and customer satisfaction.
  • Exceptional written and verbal communication skills to convey solutions for complex technical challenges.
  • Experience engaging with high-value customer administrators and developers.
  • Excellent time management capabilities.
  • Willingness to work flexible hours, including evenings and weekends.
  • Basic understanding of networking and system administration principles.

Preferred Skills:

  • Experience in writing or debugging Object-Oriented code, preferably in Java.
  • Familiarity with dynamic HTML components such as AJAX, JavaScript, and CSS.
  • Advanced skills in object-oriented programming, particularly in Java.
  • Deep knowledge of JavaScript.
  • Proficiency in web services, data extraction technologies, and automated system integrations.
  • Understanding of TCP/IP and networking concepts.
  • Experience with monitoring tools like Splunk.
  • Knowledge of Simple Network Management Protocol (SNMP).
  • Familiarity with remote administration techniques.
  • Experience with technologies relevant to the ServiceNow ecosystem.
  • Strong familiarity with Eclipse IDE.
  • Basic understanding of IT Service Management (ITSM) and IT Infrastructure Library (ITIL) principles.

Additional Information:
ServiceNow is committed to fostering an inclusive environment. We welcome candidates from diverse backgrounds and encourage applications from individuals with varied experiences. We believe that unique perspectives enhance our team and contribute to our mission.

Equal Opportunity Statement:
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, or any other category protected by law.

  • Technical Support Engineer

    2 months ago

    Santa Clara, California, United States Horizontal Talent Full time

    We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on...

  • Cybersecurity Engineer

    5 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionCompany OverviewPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support...

  • Technical Support Engineer

    6 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionCompany OverviewPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support...

  • Senior Support Engineer

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job OverviewCompany OverviewPalo Alto Networks is dedicated to our mission of being the cybersecurity partner of choice, safeguarding our digital existence.Our VisionWe envision a world where each day is more secure than the last. Our foundation is built on challenging norms and seeking innovators who are committed to shaping the future of cybersecurity.Work...

  • Expert Technical Assistance Engineer

    1 week ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job OverviewCompany OverviewAt Palo Alto Networks, our commitment to cybersecurity is at the core of everything we do. We strive to be the partner of choice for safeguarding our digital lives, ensuring a secure and safer world each day.Work PhilosophyWe prioritize personalization and choice in our workplace culture. Recognizing that every employee has unique...

  • Cloud Solutions Support Engineer

    2 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    Role OverviewAs a Technical Services Engineer, you will be responsible for providing expert analysis and troubleshooting support for extensive customer deployments across both public and private cloud environments.Key ResponsibilitiesDeliver technical expertise throughout all stages of the deployment process for significant clients.Manage and monitor...

  • Technical Support Analyst

    2 weeks ago

    Santa Clara, California, United States Merge IT LLC Full time

    Technical Support AnalystKey Responsibilities:Delivers expert assistance for end-user interfaces, encompassing desktop systems, software applications, and hardware components.Conducts thorough analysis, diagnostics, installation, and resolution of desktop and remote access technologies.Oversees network cable management operations.Provides valuable insights...

  • Technical Program Manager

    5 days ago

    Santa Clara, California, United States Wipro Full time

    Join Wipro's Team of ExpertsAbout WiproWipro Limited is a leading technology services and consulting company that helps clients navigate their digital transformation journey. Our holistic portfolio of services includes Program Management, Technical Management, Data Engineering, Operations, and Technology Consulting.Key ResponsibilitiesDevelop and implement...

  • Sales Design Engineer

    1 week ago

    Santa Clara, California, United States Diversified Full time

    About the RoleWe are seeking a highly skilled Sales Design Engineer to join our team at Diversified. As a Sales Design Engineer, you will play a critical role in providing technical expertise to our Account Executives during the pre-sales process for opportunities such as Request for Proposal (RFP), Design-Build, and Design Consulting.Key...

  • Field Service Engineer

    3 days ago

    Santa Clara, California, United States EUV Tech Full time

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at EUV Tech. As a key member of our field service team, you will play a critical role in providing support for the installation and servicing of our products in the field.Key ResponsibilitiesResponsible for on-site installation, servicing, and repair of products in the...

  • Lead Technical Support Specialist

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job OverviewCompany OverviewPalo Alto Networks is dedicated to our mission of being the cybersecurity partner of choice, ensuring the safety of our digital lives.Work PhilosophyWe prioritize personalization and choice in our employee programs, recognizing that each individual has unique needs. Our work environment encourages collaboration and in-person...

  • Technical Support Associate Manager

    2 weeks ago

    Santa Clara, California, United States HCL Technologies Full time

    Job Overview: HCL Technologies is on the lookout for a proactive, skilled, and customer-oriented professional to become a part of our Service Desk team. This position involves providing technical assistance and support to ensure seamless operations within the organization. The role offers a unique opportunity to collaborate with both local and global teams...

  • Engineer: Customer Support

    1 month ago

    Santa Clara, California, United States ETeam Full time

    Client AI Studio is transforming AI and data science with a code-first platform helping the worlds largest companies scale their machine learning with an unparalleled end-to-end solution.We are looking for AI Support Engineers with a broad range of technical skills, product orientation and great communication and user support services abilities.Communicate...

  • Principal Technical Program Manager

    3 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionCompany OverviewPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to join our team.Job SummaryWe're seeking an experienced Principal Technical Program Manager to join our team. This dynamic individual...

  • Customer Support Engineer

    1 week ago

    Santa Clara, California, United States Intevac Full time

    Job OverviewIntevac is on the lookout for a dedicated Field Service Engineer. This role requires a proactive approach, exceptional customer service abilities, and a solid understanding of semiconductor technology. Below are the details of the position:Position Summary:The Field Service Engineer will provide onsite assistance to clients for the installation,...

  • Senior Product Engineer

    5 days ago

    Santa Clara, California, United States Omni Vision Inc Full time

    Job SummaryWe are seeking a highly skilled Senior Product Engineer to join our team at Omni Vision Inc. as an Image Sensor Expert. The successful candidate will be responsible for designing and developing high-performance image sensors for various applications.Key ResponsibilitiesDesign and develop characterization/testing plans for image sensors, working...

  • Cybersecurity Engineer

    2 weeks ago

    Santa Clara, California, United States SmartSource Technical Solutions Full time

    Position Overview:SmartSource Technical Solutions is in search of a dedicated Security Engineer to enhance our client's cybersecurity framework. This role involves a comprehensive approach to safeguarding sensitive information and ensuring the resilience of IT systems.Key Responsibilities:Design and implement a cohesive cybersecurity infrastructure to...

  • Customer Support Specialist for Technical Solutions

    2 weeks ago

    Santa Clara, California, United States MapR Technologies Full time

    Company Overview: MapR Technologies is a leading provider of innovative data platforms tailored for AI and Analytics. Our mission is to empower enterprises to seamlessly integrate analytics into their operations, driving revenue growth, cost reduction, and risk management. We tackle the intricate data challenges associated with high-scale and...

  • Lead Technical Marketing Engineer

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks, Inc. Full time

    Our VisionAt Palo Alto Networks, our journey begins and ends with our vision:To be the premier cybersecurity partner, safeguarding our digital existence. We envision a world where each day is more secure than the last. Our foundation is built on challenging norms and redefining the landscape, and we seek innovators dedicated to shaping the future of...

  • Technical Program Manager

    4 days ago

    Santa Clara, California, United States Fabric Cryptography Full time

    About the JobWe are seeking a highly skilled and technical Engineering Program Manager to oversee and integrate activities across our diverse engineering teams. This role will be pivotal in ensuring that our projects are delivered on time, within budget, and to the highest standards of quality.Key Responsibilities:Act as the central point of contact for all...