Business Systems Analyst

1 day ago

Amherst, Massachusetts, United States InsideHigherEd Full time

About InsideHigherEd

InsideHigherEd is a leading provider of news, jobs, and resources for the higher education community. Our mission is to provide accurate and timely information to help institutions and individuals succeed in an ever-changing landscape.

Job Summary

The Applications Analyst will play a critical role in supporting the development and maintenance of our information systems and related technology. This position will analyze, develop, deploy, administer, and support information systems and related technology to support core business and organizational functions in Administration and Finance.

Key Responsibilities

  • Business Analysis
    • Researches, reviews, and analyzes the effectiveness and efficiency of existing systems and processes; develops strategies for enhancing these systems and processes.
    • Makes recommendations and/or identifies alternatives for improving processes. Meets with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
  • System Administration
    • Ensures compatibility and interoperability of in-house and third-party systems and related interfaces. Consults with users to identify current operating procedures and to clarify program objectives. Identifies opportunities that can improve efficiency of business processes.
  • Database Management
    • Participates in database analysis activities such as: user interface design, usability, testing, and implementation. Participates in planning, design, development, and implementation of new applications and enhancements to existing applications.
  • Application Support
    • Supports staff in the use of various types of software programs and systems to effectively and efficiently fulfill business objectives. Attains proficiency in use and data structure of software applications used and supported by Administrative Systems. Manages the life cycle of problems from identification, root cause analysis, remediation, documentation, and ticket close.
  • Reporting and Analytics
    • Develops reports and scripts using various reporting tools such as PeopleSoft Query tool, PeopleSoft SQR, Crystal Reports, SQL, Microsoft Access, and Summit Financial Reporting.
  • Project Management
    • Provides project management for in-house and third-party system implementations and enhancement projects including documenting business processes, defining scope, writing project specifications, developing detailed technical and user documents, liaisons with appropriate individuals and groups, and coordinating the work of others assigned to a project.
  • Communication and Collaboration
    • Maintains a positive attitude and serves as a positive role model; models inclusiveness, respect, and responsibility. Understands, communicates, and follows University and A&F policies, procedures, and guidelines.

Requirements

  • Bachelor's degree with minimum four (4) years' experience with systems and database administration, application design, analysis, and/or computer applications support; or in lieu of the degree, an additional 4 years work experience with systems and database administration, application design, analysis, and/or computer applications support.
  • Working technical knowledge in relevant programming language. Moderate knowledge of SQL; knowledge and experience with relational databases and web applications.
  • Advanced knowledge and experience with desktop applications and networking. Demonstrated experience in coding, testing, and debugging reports using end-user reporting tools.
  • Must possess strong customer service, communication, critical thinking, analytical, and problem-solving skills to include the ability to apply knowledge acquired in other circumstances. Ability to work well with people from many different disciplines with varying degrees of technical expertise.
  • Ability to effectively prioritize and execute tasks in a multiple priority environment. Proven ability to be flexible and work hard, both independently and in a team environment, in an environment with changing priorities.
  • Requires some off-hour and weekend response to meet deadlines, for system upgrades, to resolve critical problems, and for high-profile business operations.
  • Driver's License upon hire.
  • Ability to pass Criminal Justice Information Systems (CJIS) background check upon hire.

Preferred Qualifications

  • Bachelor's degree in an information technology related field.
  • Understanding of Microsoft Active Directory Group Policies.
  • Knowledge of Massachusetts Law Enforcement specific systems such as CJIS/CORI, record management and public safety communications systems, body-worn camera and vehicle camera systems (hardware/software/storage/retrieval).
  • Experience with other operating systems such as MAC OS, iOS, or Linux.

Work Environment

Typical office environment.

Work Schedule

Monday – Friday 8:30m – 5pm.

Salary Information

Level 27

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