Operations Manager
1 week ago
MV Transportation is seeking an experienced Operations Manager to provide leadership and direction to assigned operating locations, ensuring the delivery of annual business plans. The successful candidate will control the daily operation of our transportation contract, adhering to contracting agency policies and company procedures.
Key Responsibilities
The Operations Manager will be responsible for:
- Effectively managing on-time performance and driver availability.
- Managing all call center functions.
- Building and maintaining strong customer relationships through direct contact and outreach programs.
- Selecting, training, and mentoring location staff.
- Communicating effectively with location staff and support team members.
- Overseeing safety and training programs to ensure compliance with company, contract, and regulatory requirements.
- Maintaining a strong safety culture within the division.
- Regularly meeting with clients to meet or exceed expectations.
- Assisting with conducting periodic departmental audits.
- Reviewing key operational metrics on a daily, weekly, and monthly basis.
- Implementing, promoting, and adhering to company policies and procedures.
- Participating in location labor and employee relations activities.
Requirements
The ideal candidate will have:
- One to three years of management experience in a similar-sized paratransit environment.
- Experience in scheduling and personnel management, as well as training.
- Strong written and verbal communication skills.
- Knowledge of contractual obligations and company policies.
- Trapeze experience is preferred.
- Experience managing fast-paced environments.
Benefits include medical, dental, vision, and life insurance. MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against applicants or employees based on various protected characteristics. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Where permissible, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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