Automotive Repair Estimator
2 weeks ago
Company: Christian Brothers Automotive
Position: Automotive Mechanical Service Estimator
Compensation: $60-$75k with bonus plan for Highly Qualified Candidates
Benefits:
- Closed Every Weekend To Spend Time With Family & Friends
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
- Paid Time Off & Paid Holidays
- Healthcare Benefits Available
- Matching Retirement Plans
- On-Going Training & Career Advancement
- Employee Appreciation Events
- Chaplain Care Support Available
- Locally Owned and Operated
- Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
As an Automotive Mechanical Service Estimator, you will be integral to our automotive service operations, ensuring that every customer receives exceptional Digital Vehicle Inspection (DVI) and accurate mechanical repair/service estimates. Your strong communication and organizational skills will be essential in coordinating with technicians and advisors to address customer inquiries and maintain an efficient repair log.
Key Responsibilities:
- Review all digital vehicle inspections conducted by technicians.
- Address customer inquiries and prepare estimates for advisors and customers.
- Implement and maintain an effective timely diary within Tekmetric and Autoflow to receive and edit DVIs from Technicians and generate thorough and accurate estimates for repairs and recommended maintenance services.
- Communicate with Advisors to set expectations for repair cycle time, parts issues, and repair options.
- Facilitate maximum productivity in accordance with shop policy and assist in the distribution of service tickets to technicians.
- Present the best solutions for repairing vehicles in a clear and understandable manner.
- Ensure all work is estimated to be performed within proper specifications and within the promised timeframe.
- Build and maintain relationships with part supply vendors and other external partners.
- Communicate part availability and potential issues with Advisors.
- Prepare a list of needed service department equipment, supplies, and required repairs for complex repairs.
- Assist in parts management, including inventory, pricing, returns, and warranty claims.
- Interact regularly with external vendors regarding parts inventory and pricing.
- Collaborate as a team and assist other employees as needed.
- Perform other duties as assigned.
Qualifications:
- Excellent communication skills to effectively interact with technicians, customers, and team members.
- Strong organizational and problem-solving skills to manage multiple work orders and scheduling.
- Customer service skills to address inquiries and ensure customer satisfaction.
- Proficiency in Windows-based computer software and automotive store applications.
- Previous experience in Automotive Sales, Advisor/Writer, Estimator, or Technician Services is preferred.
Physical Requirements:
- Dependability and reliability for a scheduled position.
- Ability to be on your feet for the majority of the workday.
- Occasional lifting and carrying of objects over 50 lbs.
- Ability to maintain a brisk work pace in a high-volume environment.
Christian Brothers Automotive (CBA) is committed to providing precision auto repair with transparency and integrity. All locations offer modern facilities equipped with advanced diagnostic equipment and the latest factory scan tools, ensuring a consistent workload and support for technicians.
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