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Automotive Customer Service Consultant
2 months ago
Company: Christian Brothers Automotive
Position: Automotive Service Advisor / Writer
As an Automotive Service Advisor at Christian Brothers Automotive, you will serve as a key resource for our clients, guiding them through their vehicle service experience. Your role is essential in fostering trust and building long-term relationships with our guests, as you are their primary point of contact during their service journey.
Key Responsibilities- Welcome every guest with warmth and professionalism.
- Provide clear and concise explanations of service options and repairs.
- Effectively manage the workflow within the service center.
- Promote our services with integrity, ensuring transparency in all communications.
- Maintain a positive and collaborative team environment.
- Communicate professionally over the phone with customers.
- Establish and nurture lasting relationships with customers.
- Coordinate customer service activities efficiently.
- Transport guests as needed using company vehicles.
- Ensure all repairs meet established standards.
- Collaborate with team members to support overall service operations.
- Perform additional duties as required.
- Valid driver's license.
- Acceptable driving record as per company insurance standards.
- Proficient in automotive software and Windows-based applications.
- Experience in automotive customer service or as a service advisor.
- Strong background in automotive repair sales.
- Commitment to delivering exceptional customer experiences.
- Familiarity with sourcing aftermarket parts.
- Able to create repair orders and communicate effectively with guests and technicians.
- Minimum of 2 years in a service advisor role.
- Dependable attendance during scheduled hours.
- Ability to remain on your feet for most of the workday.
- Occasional lifting of items over 50 lbs.
- Capability to maintain a brisk pace in a busy environment.
About Us: Christian Brothers Automotive is dedicated to providing quality auto repair with a focus on integrity and customer satisfaction. Our locations are equipped with advanced diagnostic tools and offer a supportive environment for our technicians.
