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Automotive Repair Estimator
2 months ago
Company Overview:
Christian Brothers Automotive
Compensation and Benefits:
- Competitive salary ranging from $60,000 to $75,000, with performance-based bonuses for exceptional candidates
- Weekends off to prioritize family and personal time
- Employer-sponsored Financial Wellness Program, including SmartDollar & EveryDollar
- Generous Paid Time Off and Holidays
- Comprehensive Healthcare Benefits
- Retirement Plans with Employer Matching
- Ongoing Training and Opportunities for Career Growth
- Employee Recognition Events
- Access to Chaplain Care Support
- Locally Owned and Operated Business
- Employee Point Store for redeeming training points for rewards
- Continuous Learning Opportunities through the CBA Flywheel Learning System
Position Summary:
As an Automotive Service Estimator at Christian Brothers Automotive, you will be integral to our service operations, ensuring that every customer receives exemplary Digital Vehicle Inspections (DVI) and precise mechanical repair/service estimates that adhere to the highest standards of professionalism. Your strong communication and organizational abilities will be essential in coordinating with technicians and advisors to address customer inquiries and maintain an efficient repair log, thereby maximizing productivity.
Key Responsibilities:
- Review and assess all digital vehicle inspections conducted by technicians.
- Respond to customer inquiries and prepare detailed estimates for advisors and clients.
- Utilize Tekmetric and Autoflow to manage DVIs and generate comprehensive repair estimates.
- Collaborate with advisors to set expectations regarding repair timelines, parts availability, and service options.
- Facilitate optimal productivity in line with shop policies while distributing service tickets to technicians based on workload and customer needs.
- Present clear and understandable repair solutions to customers.
- Ensure all work is estimated accurately and completed within the promised timeframe.
- Build and maintain relationships with parts suppliers and external vendors.
- Communicate part availability and related issues to advisors regarding repair options.
- Compile a list of necessary equipment and supplies for the service department and discuss complex repairs with the Service Manager.
- May assist in managing parts inventory, including pricing and warranty claims.
- Engage with external vendors regarding parts inventory and pricing.
- Collaborate effectively with team members and assist colleagues as needed.
- Perform additional duties as assigned.
Qualifications:
- Exceptional communication skills to effectively interact with technicians, customers, and team members.
- Strong organizational and problem-solving abilities to manage multiple work orders and schedules.
- Excellent customer service skills to address inquiries and ensure customer satisfaction.
- Proficiency in Windows-based software and automotive applications.
- Prior experience in automotive sales, advising, estimating, or technician services is preferred.
Physical Requirements:
- Dependability and reliability for a Monday to Friday schedule.
- Ability to remain on your feet for the majority of the workday.
- Occasional lifting of objects over 50 lbs.
- Ability to maintain a brisk pace in a high-volume environment.
Additional Information:
Christian Brothers Automotive (CBA) was founded in 1982 with a commitment to providing transparent and high-quality auto repair services. With over 300 locations, CBA shops are equipped with advanced diagnostic tools and provide technicians with consistent workloads, free training, and dedicated support.
All applicant information will be kept confidential in accordance with EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer, practicing "At-will" employment policies.
