Front Desk Representative

1 week ago

San Francisco, California, United States Grand Pacific Resorts Full time
Job Summary

We are seeking a highly skilled and professional Front Desk Agent to join our team at Grand Pacific Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service to guests, owners, supervisors, and associates in a warm and friendly manner.

Key Responsibilities
  • Check guests/owners in and out of the resort, answering any questions they may have.
  • Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
  • Answer a high volume of inbound calls from guests/owners.
  • Communicate effectively with guests, owners, supervisors, and associates.
  • Resolve customer complaints and problems calmly and effectively.
  • Obtain or confirm guest information, assign rooms, and activate and distribute keys.
  • Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
  • Occasionally deliver guest request items to and from rooms.
Requirements
  • 1+ years of related experience, preferably within the hospitality industry.
  • Professional telephone etiquette is required.
  • High school diploma or equivalent.
  • Excellent communication and organizational skills.
  • Experience in the hospitality industry (time share preferred).
  • Ability to work well in a diverse team environment.
Additional Eligibility Qualifications
  • Must be available to work various shifts including weekends and holidays.
  • Must be able to successfully pass applicable auditions or skill testing, background check, physical examination, and drug screening test.
  • Ability to speak and understand the English language.
Physical, Environmental & Other Requirements
  • Must be able to stand and/or walk for up to 8 hours.
  • Must also be able to sit, stoop, kneel, crouch, and crawl.
  • Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
  • Clear vision (close, distant, and depth perception) is needed for navigating office and all other buildings within the resort.

Grand Pacific Resorts is an equal opportunity employer.

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