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Patient Access Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Ochsner Health. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient access to our medical services.
Key Responsibilities- Provide exceptional customer service to patients, guests, and family members, ensuring a positive experience throughout their visit.
- Efficiently input patient demographic and financial information, explaining insurance benefits and collecting co-pays, deductibles, and self-pay portions due.
- Perform vital signs and other screenings, obtaining height, weight, allergy, and medication history, and other assessments as needed.
- Prepare patients for exams, explaining procedures before they are performed and answering their questions.
- Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
- Adapt behavior to the specific patient population, respecting privacy, introducing yourself, explaining services or procedures, requesting permissions, and communicating effectively.
- High school diploma or equivalent required; completion of a Medical Assistant training program preferred.
- Related experience in a clinic or medical office setting preferred.
- Basic Life Support (BLS) certification from the American Heart Association required; certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
Duties performed routinely require exposure to blood, body fluid, and tissue. The incumbent works in a patient care area, works with patients, and/or works with specimens that could contain diseases, posing an occupational risk for exposure to all communicable diseases.
