Technical Support Manager for Google and Microsoft Integration

1 week ago


East Haven, Vermont, United States Applied Technology Services Full time
Job Overview

We are seeking an experienced Technical Support Manager to join our team at Applied Technology Services. As a Technical Support Manager, you will provide technical guidance and support to UMBC executive leadership in a mixed Google/Microsoft environment.

Key Responsibilities
  • Act as product expert: Highly skilled in the use and support of Microsoft end user productivity applications, including Outlook, MS Teams, OneDrive, Copilot, etc. Highly skilled in the use and support of the Google Suite of end user productivity applications, including Gmail, Google Calendar, Google Drive, etc.
  • Provide executive level support: End user support of executive level staff in a mixed Google/Microsoft environment. Support of both platforms productivity applications to include email, cloud storage, calendaring, AI, etc.
Requirements
  • Bachelor's degree in Computer Science (or the equivalent) is required
  • 5-7 years of related technical support experience
  • Demonstrated experience in supporting upper management/executives
  • Technically savvy with strong project management skills
  • Experience troubleshooting issues and achieving solutions
  • The ability to explain to a non-technical person in a way they will understand
  • At least one IT certification
Estimated Salary Range

$85,000 - $110,000 per year, depending on experience.

Benefits
  • Competitive compensation
  • Health benefits including Medical, Dental and Vision
  • Vacation and Personal Days
  • 401K
  • Employee Assistance Plan
  • Continuous education and learning opportunities


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