Customer Service Assistant Manager

3 days ago


Townsend, Massachusetts, United States Hannaford Supermarkets Full time
Job Title: Customer Service Assistant Manager

Hannaford Supermarkets is seeking a highly skilled and experienced Customer Service Assistant Manager to join our team. As a key member of our Front End Operations team, you will be responsible for ensuring exceptional customer service and driving sales growth in our stores.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to deliver exceptional customer experiences
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Collaborate with store management to achieve business objectives and improve operational efficiency
  • Ensure compliance with company policies and procedures, including safety and security protocols
  • Provide coaching and training to team members to enhance their skills and knowledge
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 2 years of experience in customer service or retail management
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Physical Requirements:
  • Ability to stand for long periods and move throughout the store
  • Ability to lift up to 25 pounds and push/pull carts
  • Ability to work in a cold environment and handle frozen products
Preferred Requirements:
  • Experience with inventory management and merchandising
  • Knowledge of customer service principles and practices
  • Ability to work flexible hours, including evenings and weekends

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $18.95 - $27.25 per hour, depending on experience.



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