Customer Service Assistant Manager

2 days ago


Townsend, Massachusetts, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly skilled and experienced Customer Service Assistant Manager to join our team. As a key member of our Front End Operations team, you will be responsible for ensuring exceptional customer service and driving sales growth through effective management of our customer service operations.

Key Responsibilities
  • Lead and manage a team of customer service associates to deliver exceptional customer service and achieve sales targets.
  • Develop and implement effective customer service strategies to drive sales growth and improve customer satisfaction.
  • Monitor and analyze customer feedback and sales data to identify areas for improvement and implement changes as needed.
  • Collaborate with other departments to ensure seamless customer service and sales operations.
  • Ensure compliance with company policies and procedures, including safety and security protocols.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in business or related field preferred.
  • Minimum 2 years of experience in customer service or retail management, with a proven track record of success in driving sales growth and improving customer satisfaction.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team of customer service associates.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Physical Requirements
  • Ability to stand for long periods of time and move freely throughout the store.
  • Ability to lift up to 25 pounds and push/pull carts and equipment as needed.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Preferred Requirements
  • Experience with customer service software and systems, including point-of-sale and inventory management systems.
  • Knowledge of retail operations and customer service best practices.
  • Ability to work flexible hours, including evenings and weekends, as needed.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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