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Customer Service Manager

2 months ago

Townsend, Massachusetts, United States Hannaford Supermarkets Full time
About the Role

Hannaford Supermarkets is seeking a highly skilled Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.

Key Responsibilities
  • Observe and follow all company policies and procedures.
  • Maintain a neat and well-groomed personal appearance at all times.
  • Assign tasks to front-end and service desk/kiosk associates during idle periods.
  • Assist in special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards.
  • Communicate any needed equipment repairs or maintenance work.
  • Keep work area free from debris and safety hazards.
  • Observe security standards and report any abnormal behavior.
  • Secure front-end change drawer at all times.
  • Maintain general housekeeping and sanitation standards.
  • Perform cashier and/or bagging functions.
  • Perform service desk/kiosk and bookkeeper functions.
  • Perform all other duties as assigned.
Requirements
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Physical Requirements
  • Perform repetitive hand and arm motions while standing/walking the majority of the shift.
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Have sufficient visual acuity to check identification cards, checks, invoices, and other written documents.
Preferred Requirements
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
  • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service.
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.