Customer Service Representative

19 hours ago


Townsend, Massachusetts, United States Deluxe Corporation Full time
Deluxe Corporation Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our organization, you will play a critical role in facilitating the quoting process for standard and custom promotional and print products.

Key Responsibilities:
  • Provide exceptional customer support through inbound and outbound communication, ensuring timely and accurate responses to distributor inquiries.
  • Manage and renew pricing for large contracts, collaborating with Sales, legal, and business analysts to validate pricing compliance.
  • Negotiate pricing with sales or distributors within established parameters, working closely with the Pricing Manager as needed.
  • Offer premium and preferred supplier capabilities, providing quotes and freight estimates for large quantities.
Requirements:
  • High School diploma or equivalent, with a minimum of 3 years of experience in customer service or a related field.
  • Excellent verbal and written communication skills, with the ability to navigate multiple applications and use the internet.
  • Basic mathematical skills to calculate margins and markups, with proficiency in MS Office applications and Adobe PDF.
Deluxe Corporation is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive work environment, where all employees feel valued and respected. We welcome applications from qualified candidates of all backgrounds and abilities.



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