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Hotel Operations Manager

2 months ago

Colorado Springs, Colorado, United States Rhwhotels Full time

About Rhw Hotels

Rhw Hotels is a national hotel management company with a strong presence in the hospitality industry. We are committed to delivering exceptional guest experiences and providing our associates with a positive and supportive work environment.

Job Summary

We are seeking an experienced Hotel Operations Manager to join our team at our Courtyard by Marriott location in Colorado Springs. As a key member of our management team, you will be responsible for ensuring the smooth operation of the hotel, leading and coaching our staff, and exceeding guest satisfaction goals.

Key Responsibilities

  • Complete the hiring and personal management of all hourly associates
  • Ensure that all associates are treated fairly within their departments and by other departments
  • Ensure that all Brand and Rhw Hotels records and documentation is completed correctly and in a timely manner
  • Manage the hotel's room inventory to maximize revenue
  • Control departmental costs
  • Work to ensure guest satisfaction meets goals outlined by Brand and Rhw Hotels
  • Inspect the condition and cleanliness of the hotel grounds, building, and services
  • Ensure that associate recognition programs are in place and completed
  • Review and respond to any guest concerns or comments as needed
  • Ensure that associate and guest safety policies are followed
  • Review bills, invoices, and payments to ensure accuracy
  • Ensure that all Direct Bill accounts are invoiced and paid in a timely manner
  • Enforce and support all Rhw Hotels and Brand policies
  • Ensure that all departments are accurately staffed depending on the needs of the hotel
  • Enforce Key Control
  • Complete all FMLA requests, Workers' Compensation Claims, Early Return to Work, and any other required documentation pertaining to employee leave
  • Work with Rhw Hotels and Human Resources to ensure the hotel is in compliance with Federal and State Department of Labor regulations resulting in protection for employee and employer
  • Operate the hotel within budgetary guidelines
  • Ensure that the hotel's daily figures are reported accurately and in a timely manner
  • Represent the hotel in the community by participating and/or being active in a community-based organization or charitable organization
  • Available to work on call and accessible via cell phone/radio at all times unless otherwise excused

Requirements

  • Computer/business technology (Microsoft Office)
  • Business correspondence writing skills
  • Must be fluent (reading/writing/speaking) in the prevalent language of the guests
  • Servant Leadership
  • Exceptional active listening skills
  • Pleasant demeanor
  • The consistent demonstration of professional behavior and image
  • Strong work ethic
  • An unending quest for customer satisfaction
  • Product knowledge
  • An inclination toward healthy competitiveness