Event Sales Manager, Hotel Services
3 weeks ago
The Event Sales Manager is responsible for guiding customers through event experiences, identifying solutions that meet their goals and objectives, and delivering a compelling event experience.
Key responsibilities include:
- Effectively collaborating with vendors and other departments/divisions of the company to capture and service events.
- Attending site visits, pre-conference planning meetings, and venue meetings as necessary to support the customer event experience.
- Understanding event cost structure and incorporating this into solution designs according to established profitability guidelines.
Additionally, the Sales Manager will:
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
- Thoroughly researching and understanding customer history and previous experiences to create personalized customer experiences.
- Ensuring all customer information is up-to-date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively referring and guiding customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
The ideal candidate will have:
- 1 year of technology sales or hospitality experience.
- Prior sales experience in audiovisual is a plus.
- Knowledge of the hospitality industry and sales processes preferred.
- Technical aptitude and computer proficiency required.
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust.
Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
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