International Customer Service Representative

2 days ago


Newark, Delaware, United States LaMotte Company Full time
Job Description

We are seeking a highly skilled and detail-oriented Customer Service and Support Specialist to join our team at LaMotte Company. This role is responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

About the Role:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer complaints and concerns in a fair and courteous manner.
  • Provide product information, pricing, and availability to customers.
  • Process orders accurately and efficiently, including credit card transactions and special requests.
  • Collaborate with internal teams to resolve complex customer issues.

Requirements:

  • Bachelor's degree or equivalent experience required.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and Google Suite.
  • Previous customer service experience preferred.

Benefits:

  • Average salary: $45,000 - $60,000 per year.
  • Comprehensive health insurance package.
  • 401(k) retirement plan with company match.


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