Front Desk Supervisor

4 days ago


Miami FL USA, United States AccorHotel Full time
Job Title: Front Desk Supervisor

We are seeking a highly motivated and organized Front Desk Supervisor to join our team at SLS LUX, Miami. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities:
  • Manage front desk operations, including guest check-in, check-out, and room assignments.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Supervise and train front desk staff, ensuring they meet high standards of service and productivity.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum two years' experience in front desk operations, reservations, or customer service.
  • Proven leadership skills and ability to motivate and train staff.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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