Front Desk Manager

2 weeks ago


Miami FL USA, United States Marriott International Inc Full time
Job Summary

As a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring exceptional customer service and maximizing financial performance in the Front Office department. You will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.

Key Responsibilities
  • Manage day-to-day operations to ensure quality, standards, and customer satisfaction.
  • Develop and implement strategies to prioritize, organize, and accomplish work goals.
  • Handle complaints, settle disputes, and resolve grievances and conflicts.
  • Supervise staffing levels to meet guest service, operational needs, and financial objectives.
  • Ensure regular communication with employees to create awareness of business objectives and expectations.
Requirements
  • High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
What We Offer

Marriott International Inc offers a competitive salary range of $52,000 to $66,000 annually, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Marriott International Inc is an equal opportunity employer and believes in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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