Administrative Assistant

1 week ago


West Chicago, Illinois, United States HHDC Full time
Job Overview

At Hispanic Housing Development Corporation (HHDC), we are committed to providing affordable housing that people are proud to call home. Our vision is to create quality housing, a safe and stable environment, and superior customer service that enables people to make a better life for themselves, their families, their neighbors, and communities.

We are seeking a Leasing Administrative Assistant to join our team and help us carry out our vision for an apartment complex in West Chicago, IL. The ideal candidate will be team-oriented, experienced in administrative support, and excel in providing superior customer service to residents.

Key Responsibilities

  • Provide a positive first impression and excellent customer service to all callers/visitors, including tenants, vendors, contractors, and guests.
  • Coordinate day-to-day tenant transactions, maintain, audit, and report all fund management pertaining to move-in, move-out, initial rent, deposits, and outstanding funds for move-in.
  • Assist with preparation and maintenance of all property management files, reports, etc.
  • Assist with purchase orders/invoices for manager's approval.
  • Assist with inspections.
  • Maintain waiting lists; initiate tenant files.
  • Assist with lease renewals for all tenants, in accordance with policy and procedures set by management and federal housing policies.
  • Set up interviews, fill out forms, follow up with processing information, and perform rent calculations.
  • Prepare and deliver move-in and move-out correspondence to tenants in accordance with local and state regulations as directed by management.
  • Show property and apartments to prospects as necessary.
  • Process and create work orders as needed for maintenance staff.
  • Perform other duties as assigned.

Requirements

  • High School Diploma/GED
  • Proven experience as an administrative assistant and at least 1 year in a customer service role. Previous leasing experience a plus.
  • Must have or be able to obtain within 6 months an AMP Leasing Certificate if required by state and any other program required certifications (i.e., HUD, Tax Credit).
  • Proficiency in MS Office (Outlook, Excel, Word, in particular) and the ability to learn other software programs.
  • Excellent time management skills and the ability to prioritize multiple assignments.
  • Attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Good basic math skills.
  • Strong organizational skills with the ability to multi-task.
  • Ability to interact effectively with a diverse range of people.
  • Diplomacy in handling problems of residents.

The position offers a competitive salary and excellent benefits, including medical, dental, vision, life, 401(k), tuition reimbursement, and more.



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