Administrative Assistant
1 week ago
At Hispanic Housing Development Corporation (HHDC), we are committed to providing affordable housing that people are proud to call home. Our vision is to create quality housing, a safe and stable environment, and superior customer service that enables people to make a better life for themselves, their families, their neighbors, and communities.
We are seeking a Leasing Administrative Assistant to join our team and help us carry out our vision for an apartment complex in West Chicago, IL. The ideal candidate will be team-oriented, experienced in administrative support, and excel in providing superior customer service to residents.
Key Responsibilities
- Provide a positive first impression and excellent customer service to all callers/visitors, including tenants, vendors, contractors, and guests.
- Coordinate day-to-day tenant transactions, maintain, audit, and report all fund management pertaining to move-in, move-out, initial rent, deposits, and outstanding funds for move-in.
- Assist with preparation and maintenance of all property management files, reports, etc.
- Assist with purchase orders/invoices for manager's approval.
- Assist with inspections.
- Maintain waiting lists; initiate tenant files.
- Assist with lease renewals for all tenants, in accordance with policy and procedures set by management and federal housing policies.
- Set up interviews, fill out forms, follow up with processing information, and perform rent calculations.
- Prepare and deliver move-in and move-out correspondence to tenants in accordance with local and state regulations as directed by management.
- Show property and apartments to prospects as necessary.
- Process and create work orders as needed for maintenance staff.
- Perform other duties as assigned.
Requirements
- High School Diploma/GED
- Proven experience as an administrative assistant and at least 1 year in a customer service role. Previous leasing experience a plus.
- Must have or be able to obtain within 6 months an AMP Leasing Certificate if required by state and any other program required certifications (i.e., HUD, Tax Credit).
- Proficiency in MS Office (Outlook, Excel, Word, in particular) and the ability to learn other software programs.
- Excellent time management skills and the ability to prioritize multiple assignments.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Good basic math skills.
- Strong organizational skills with the ability to multi-task.
- Ability to interact effectively with a diverse range of people.
- Diplomacy in handling problems of residents.
The position offers a competitive salary and excellent benefits, including medical, dental, vision, life, 401(k), tuition reimbursement, and more.
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