Logistics Coordinator and Customer Service Representative

1 week ago


Commerce City, Colorado, United States Portofino International Trading USA Full time
Job Title: Logistics Coordinator and Customer Service Representative

We are seeking a highly skilled Logistics Coordinator and Customer Service Representative to join our team at Portofino International Trading USA. This role will play a crucial part in ensuring seamless coordination of all logistical operations while maintaining high standards of customer service.

Responsibilities:
  • Coordinate inbound and outbound shipments to ensure timely delivery of goods.
  • Work closely with suppliers, carriers, and warehouse teams to schedule pickups, deliveries, and shipments.
  • Monitor transportation costs and negotiate rates with carriers to optimize efficiency and minimize expenses.
  • Maintain accurate records of inventory levels, shipments, and logistics activities.
  • Identify and resolve logistical issues or delays to minimize disruptions in supply chain operations.
  • Implement and maintain efficient logistics processes to improve overall productivity and customer satisfaction.
  • Have a sense of urgency while booking loose freight, LTL and FTL shipments.
  • Back up in sales if needed (taking orders over the phone, helping out in the showroom).
  • Have experience and ability to negotiate best available shipping rates.
Customer Service:
  • Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding order status, shipping updates, and product availability.
  • Address customer concerns and complaints promptly, demonstrating empathy and a commitment to resolving issues to the customer's satisfaction.
  • Process orders, returns, and exchanges efficiently and accurately, ensuring compliance with company policies and procedures.
  • Collaborate with sales and operations teams to anticipate customer needs and provide proactive support and solutions.
  • Build and maintain strong relationships with customers through effective communication and personalized service.
  • Continuously strive to enhance the customer experience by identifying areas for improvement and implementing innovative solutions.
Requirements:
  • High School Diploma or GED required
  • Bilingual (Fluent in English and Spanish)
  • Basic Computer Skills; such as use of Microsoft Office applications
  • Strong critical thinking and problem resolution skills required.
  • Must be detail oriented
  • Must have strong understanding of shipping industry
  • Must understand shipping terminology
  • 1-2 years experience as a logistics coordinator with expertise in shipping via LTL, FTL, UPS, FED-EX and USPS
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vacation Time
  • Vision insurance
Work Environment:
  • 8 hour shift
Location:
  • Los Angeles, CA 90040
Education:
  • High school or equivalent
Experience:
  • Spanish: 1 year
  • Bilingual: 1 year
  • English: 1 year
Shift Availability:
  • Day Shift
Work Location:
  • In person

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