Service BDC Representative

3 weeks ago


Wilmington, North Carolina, United States Group 1 Auto Full time
Job Summary:

We are seeking a highly motivated and customer-focused Service BDC Agent to join our team at Mercedes-Benz of Hanover. As a Service BDC Agent, you will be responsible for receiving inbound service calls, contacting present customers to maintain and improve customer loyalty, and developing a pipeline of service opportunity leads through networking, cold calling, and referrals.

Responsibilities:

Receive inbound service calls and respond to customer inquiries

Contact present customers to maintain and improve customer loyalty

Develop a pipeline of service opportunity leads through networking, cold calling, and referrals

Work with the service and sales department to increase service traffic

Stay up to date on active service specials and ongoing manufacturer recalls

Qualifications:

Automotive dealership Internet or Business Development Center (BDC) experience is preferred

Superior communication and customer service skills

Solid working knowledge of the Internet

Maintaining a positive, can-do attitude

High School Diploma or equivalent

About Group 1 Automotive:

Group 1 Automotive is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect, now might be the time for you to accelerate your career as part of the best company in automotive retail.

  • Wilmington, North Carolina, United States Group 1 Auto Full time

    Job Summary:We are seeking a highly motivated and customer-focused Business Development Center Agent to join our team at Mercedes-Benz of Hanover. As a key member of our Service team, you will be responsible for receiving inbound service calls, contacting present customers to maintain and improve customer loyalty, and developing a pipeline of service...


  • Wilmington, North Carolina, United States Piedmont Service Group Full time

    Job SummaryPiedmont Service Group is seeking a highly skilled Customer CARE Representative to join our team in Wilmington, NC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, building relationships, and driving business growth.Key Responsibilities:Provide proactive and consultative support to...


  • Wilmington, North Carolina, United States Arena Technical Resources Full time

    Job Title: Policy Services RepresentativeWe are seeking a highly skilled Policy Services Representative to join our team at Arena Technical Resources, LLC. As a Policy Services Representative, you will be responsible for providing exceptional customer service to our policyholders and agent partners.Key Responsibilities:Service 60-100 incoming calls per day,...


  • Wilmington, North Carolina, United States Harris Teeter Full time

    Customer Service at Harris TeeterHarris Teeter is seeking a Customer Service Representative to provide exceptional care to our customers. Key responsibilities include:Ensuring customer satisfaction by meeting their needs and exceeding expectationsOperating the cash register accurately and efficientlyProviding various services at the customer service...


  • Wilmington, North Carolina, United States Vaya Health Full time

    Job Title: Member Services RepresentativeVaya Health is seeking a highly skilled Member Services Representative to join our team. As a Member Services Representative, you will play a critical role in assisting individuals with mental health, developmental, and substance abuse disabilities to access necessary and appropriate services within our provider...


  • Wilmington, North Carolina, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...


  • Wilmington, North Carolina, United States Western & Southern Life Full time

    Job Title: Financial RepresentativeAt Western & Southern Life, we are seeking a highly motivated and results-driven Financial Representative to join our team. As a Financial Representative, you will play a critical role in meeting the financial needs of our middle-income clients by providing personalized financial solutions and exceptional customer...


  • Wilmington, North Carolina, United States Insight Global Full time

    Job Title: Customer Service RepresentativeInsight Global is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Respond to customer...


  • Wilmington, North Carolina, United States Agency Insurance Company of Maryland (AIC) Full time

    Job SummaryWe are seeking a highly skilled Service Representative to join our team at Agency Insurance Company of Maryland (AIC). As a Service Representative, you will be responsible for providing exceptional customer service to our agent partners and policyholders.Key Responsibilities:Service 60-100 incoming calls per day, responding to policyholder...


  • Wilmington, North Carolina, United States Arena Technical Resources Full time

    Job SummaryArena Technical Resources is seeking a Policy Services Representative to join our team. As a Policy Services Representative, you will be responsible for servicing our agent partners and policyholders. This includes assisting with questions on policies, billing, coverages, cancellations, and providing guidance to our agents on how to accurately...


  • Wilmington, North Carolina, United States AlphaGraphics Full time

    AlphaGraphics is seeking a highly collaborative and dependable Customer Service Representative to join our tight-knit team. As a key member of our organization, you will be responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. We value contributions from each team member and...


  • Wilmington, North Carolina, United States Insight Global Full time

    Job Title: Customer Service RepresentativeAt Insight Global, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all interactions.Key Responsibilities:Resolve...


  • Wilmington, North Carolina, United States Planet Fitness - NCSC Choquette Group Full time

    Job Title: Customer Service Member RepresentativePlanet Fitness is an Equal Opportunity Employer.We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Member Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective...


  • Wilmington, North Carolina, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Wilmington, North Carolina, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers...


  • Wilmington, North Carolina, United States Western & Southern Life Full time

    Job Title: Financial RepresentativeJob Summary: We are seeking a highly motivated and results-driven Financial Representative to join our team at Western & Southern Life. As a Financial Representative, you will be responsible for meeting the financial needs of our middle-income clients by providing risk protection, financial security, and wealth creation...


  • Wilmington, North Carolina, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist...


  • Wilmington, North Carolina, United States U-Haul Full time

    Customer Service Representative RoleU-Haul is seeking a friendly and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, inspecting and maintaining equipment, and assisting customers with U-Haul products and...


  • Wilmington, North Carolina, United States Extended Stay Full time

    Key Responsibilities:As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes assisting guests at all times, responding to their requests with diligence, and providing reasonable accommodations as needed.Additional Responsibilities:You will also be responsible for...


  • Wilmington, North Carolina, United States Extended Stay Full time

    Job SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes assisting guests at all times, responding to their requests, and providing reasonable accommodations.Key ResponsibilitiesProcess reservations, registration, and departures according to company...