Service BDC Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Service BDC Agent to join our team at Mercedes-Benz of Hanover. As a Service BDC Agent, you will be responsible for receiving inbound service calls, contacting present customers to maintain and improve customer loyalty, and developing a pipeline of service opportunity leads through networking, cold calling, and referrals.
Responsibilities:
Receive inbound service calls and respond to customer inquiries
Contact present customers to maintain and improve customer loyalty
Develop a pipeline of service opportunity leads through networking, cold calling, and referrals
Work with the service and sales department to increase service traffic
Stay up to date on active service specials and ongoing manufacturer recalls
Qualifications:
Automotive dealership Internet or Business Development Center (BDC) experience is preferred
Superior communication and customer service skills
Solid working knowledge of the Internet
Maintaining a positive, can-do attitude
High School Diploma or equivalent
About Group 1 Automotive:
Group 1 Automotive is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect, now might be the time for you to accelerate your career as part of the best company in automotive retail.
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Service BDC Representative
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