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Seasonal Bilingual Spanish Customer Support Representative

2 months ago

Columbus, Ohio, United States Prime Therapeutics Full time

Position Overview

As a Seasonal Bilingual Customer Service Representative, you will play a vital role in our fully remote Contact Center team, managing incoming inquiries from Prime members, pharmacies, and healthcare providers. Your primary responsibility will be to assist callers in obtaining the medications they require to enhance their well-being. This role is an excellent opportunity to develop your customer service expertise within the healthcare sector.

This is a temporary, hourly remote position, with the potential for full-time employment (including benefits) based on performance and organizational needs within a five-month timeframe.

Key Requirements:

  • Reliable, secure high-speed internet connection (cable, DSL, or fiber) is essential. Wireless or 5G connections are not acceptable.
  • Availability to work a flexible schedule, which may include evenings, weekends, holidays, and mandatory overtime as required.
  • Ability to adhere to a predetermined work schedule, including designated breaks.
  • A dedicated home workspace that is private, quiet, and free from interruptions is necessary.
  • Participation in a 6 to 8 week training program is required.
  • Fluency in Spanish is preferred, while fluency in English is mandatory.

What We Offer:

  • All necessary equipment will be provided and shipped directly to your home.
  • A structured work environment that promotes efficiency.
  • Skills that are transferable within Prime or the healthcare industry.
  • Opportunities for career advancement within Prime, including the possibility of full-time employment.
  • A standard 40-hour work week with potential for overtime.
  • An additional $1.50/hr for bilingual skills.

Job Responsibilities:

  • Handle incoming calls or emails from members, pharmacies, and healthcare providers regarding medication and benefits inquiries.
  • Resolve member issues promptly or escalate them to the appropriate team member when necessary.
  • Follow and enforce Prime's standard operating procedures and training guidelines, particularly those related to HIPAA compliance.
  • Perform other assigned duties as needed.

Minimum Qualifications:

  • A High School Diploma or GED is required.
  • At least one year of customer service experience is necessary.
  • Must be eligible to work in the United States without requiring a work visa or residency sponsorship.

Additional Qualifications:

  • A suitable home office setup (desk, chair, internet, etc.) that meets Prime's standards.
  • Proficient PC skills with the ability to navigate multiple software systems simultaneously.
  • Strong communication skills, emphasizing professionalism and empathy.
  • Ability to multitask effectively.
  • Attention to detail is crucial.

Preferred Qualifications:

  • Experience in a call center environment.
  • Previous experience in the healthcare call center sector.
  • Remote work experience.
  • Fluency in Spanish.

Physical Job Requirements:

  • Ability to sit for six or more hours daily.
  • Occasionally required to stand, walk, and perform other physical activities.
  • Flexibility to work a schedule that includes evenings, weekends, and holidays.
  • Ability to adhere to a set break and lunch schedule.

Reporting Structure:

  • Reports to a Supervisor in the Contact Center.

Positions will be posted for a minimum of five consecutive workdays.