Security Supervisor

2 weeks ago

Dumfries, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time
Job Summary:

The Security Supervisor is a key member of the Colonial Downs + Rosie's Gaming Emporium team, responsible for ensuring the safety and security of guests, employees, and company assets. This role requires a high level of guest service and effective conflict resolution skills.

Key Responsibilities:
  • Supervise and manage the daily activities of security staff for their respective shift.
  • Maintain performance, personnel, and operational records.
  • Oversee the physical security of the casino and company assets.
  • Conduct investigations of incidents and assist Human Resources as needed.
  • Schedule rotation of officers throughout officer posts.
  • Conduct training with officers.
  • Ensure all policies and procedures are being followed and monitored during the shift.
  • May be asked to operate a company vehicle and/or equipment that require a valid Driver's License.

Regulatory and Compliance Responsibilities:
In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
  • Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
  • Have knowledge of the Property's programs to address problem gaming.
  • Report any acts of wrongdoing of which the Team Member may have knowledge.

Education, Training, and Experience:
  • Must be 21 years of age or older.
  • Experience within law enforcement, military, security, or customer service to equal three to five years, or pursuing a degree in law enforcement, criminal justice, related field, or in-pursuit of one of these degrees.
  • Successful completion of an in-house training program.
  • Ability to communicate and comprehend information and ideas in spoken and written English so others will understand.
  • Ability to accept, prioritize and follow through on work direction.
  • Ability to work nights, weekends, and holidays.
  • Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.
  • Valid driver's license may be required with a good driving record.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Flexibility to work including nights, weekends, and holidays.
  • Frequently required to walk, run, kneel, stretch, push, twist, bend, and lift.
  • Requires visual acuity to perform close-up activities and peripheral oversight.
  • The ability to lift, push and pull up to 50 pounds.

Certificates, Licenses, and Registrations:
Virginia Racing Commission License Valid Driver's License with a minimum of three (3) years driving experience.

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