Security Officer
4 weeks ago
As a Security Officer at The Rose Gaming Resort, you will play a vital role in ensuring the safety and security of our casino property and its patrons. Your duties will include responding to security incidents, providing a visible security presence, and observing patrons participating in gambling activities to detect and respond to infractions of house rules.
Key Responsibilities:- Practice, support, and maintain the Mission, Vision, and Values of The Rose Gaming Resort.
- Ensure the safety of all guests and employees of the casino/hotel.
- Record investigations and incident reports in a timely manner.
- Provide customer service to all guests when needed.
- Assist with the transfer of money and chips from the casino floor.
- Patrool the casino/hotel during shift to ensure safety.
- Maintain casino rules, policies, and regulations as set by the casino and the VA Gaming Commission.
- Stand post for extended times as assigned by manager.
- Report to supervisor/manager on daily activities.
- Control and diffuse potential problems and assist employees and guests in emergencies.
- Control access to the video lottery facility and restricted areas.
- Respond to backup calls immediately.
- Will be required to drive a company vehicle, must have a good driving record.
- Prepare reports of significant activities.
- Maintain radio contact with base during assigned shift.
- Attend periodic meetings and training sessions.
- Check identification for gaming floor admittance, greet guests and vendors positively and professionally.
- Maintain crowd control, ensuring a friendly environment and defusing guest profanity.
- Conduct cash escorts as required.
- Investigate incidents and compose written reports, as well as observe, handle, and report procedural violations and illegal activity.
- May act in place of Security Lead as needed.
- Perform other duties as assigned.
- Attend required training sessions offered by the Company.
- Obtain and retain required licenses.
- Perform duties in compliance with local laws and regulations.
- Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
- Have knowledge of the Property's programs to address problem gaming.
- Report any acts of wrongdoing of which the Team Member may have knowledge.
- Must be 18 years of age or older.
- Experience within law enforcement, military, security, or customer service to equal one year, or pursuing a degree in law enforcement, criminal justice, related field, or in-pursuit of one of these degrees.
- Successful completion of an in-house training program.
- Ability to communicate and comprehend information and ideas in spoken and written English so others will understand.
- Ability to accept, prioritize, and follow through on work direction.
- Ability to work nights, weekends, and holidays.
- Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.
- Valid driver's license may be required with a good driving record.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Flexibility to work including nights, weekends, and holidays.
- The ability to lift, push, and pull up to 50-100 pounds.
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