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IT Support Specialist II

2 months ago

Houston, Texas, United States Perry Homes Full time
Job Title: IT Support Specialist II

At Perry Homes, we are seeking an experienced IT Support Specialist II to join our team. As an IT Support Specialist II, you will be responsible for providing technical support to our employees, ensuring that our IT systems and infrastructure are running smoothly, and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Monitor and respond to incoming service requests and ensure that all requests and calls are logged properly and promptly in ServiceNow.
  • Provide technical support to our employees, including on-site support in Austin and San Antonio, and remote support to our Houston and Dallas General Offices.
  • Troubleshoot and resolve technical issues related to internet and network connectivity, mobile operating systems, and Microsoft programs and services.
  • Deploy computers using Microsoft Intune and autopilot, and perform computer repairs and maintenance tasks.
  • Collaborate with the Service Desk Team to improve skills and knowledge, and participate in hardware and software rollout projects.
  • Assist in the creation and maintenance of ServiceNow knowledge base articles, and audit and manage computer assets.
  • Perform other duties as assigned by the Service Desk Team Lead.
Requirements:
  • High School Diploma or equivalent required; Associates Degree in IT-related field preferred.
  • At least 5 years of relevant support role experience.
  • Familiarization with IT Service Manager (ITSM) required, ServiceNow experience preferred.
  • Understanding of IT Service Desk practices with strong emphasis on customer service.
  • ITIL training and ability to implement successful processes.
Benefits:
  • Health, Dental & Vision
  • 401(k)
  • Life, Short-Term and Long-Term Disability Insurance
  • Holidays
  • PTO
  • New Home Discount