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Office Specialist

4 weeks ago

Portland, Maine, United States State of Maine Full time
Job Summary

We are seeking a highly skilled and detail-oriented Office Specialist to join our team in the Title Services Division. As an Office Specialist, you will play a vital role in assisting with the development of the electronic lien titling program (ELT) and providing administrative support to our team.

Key Responsibilities
  • Examine motor vehicle title applications and associated documents to determine vehicle ownership and compliance with applicable regulations.
  • Provide electronic lien title guidance and administrative support using independent judgment, initiative, and decision-making on varied matters.
  • Review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
  • Review, approve, reject, deny, and enter data for lienholder and service provider applications for the Electronic Lien Titling Program.
  • Independently determine which method of correspondence to use when communicating with vehicle owners, dealers, lienholders, service providers, and others to acquire missing information or to resolve problems.
  • Provide services to internal and external customers by phone, email, and in-person.
  • Perform various clerical duties within the unit.
Requirements
  • Exceptional interpersonal skills.
  • Ability to engage and communicate with outside agencies and maintain professionalism.
  • High level attention to detail.
  • Knowledge of the principles, practices, and equipment related to quality control of data input and output.
  • Knowledge of the laws and practices related to the title and ownership of motor vehicle titles.
  • Ability to verify, code, compute, and/or reconcile data on standard documents.
  • Ability to conduct research, gather information, and analyze results to reach a conclusion.
  • Ability to examine motor vehicle title applications and associated documents to determine vehicle ownership.
  • Ability to communicate effectively both orally and in writing.
  • Ability to manage time efficiently and prioritize work.
Benefits

As a State of Maine employee, you will be eligible for a comprehensive benefits package, including health insurance, dental insurance, and a retirement plan. You will also have access to 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually.

Why Work for the State of Maine?

The State of Maine is committed to creating a workplace where you can learn, grow, and continuously refine your skills. We value diversity and inclusion and are an equal opportunity employer. If you are passionate about providing excellent customer service and contributing to the safety of the roads in Maine, we want you on our team.