Administrative Support Specialist

4 weeks ago


Portland, Maine, United States State of Maine, Bureau of Human Resources Full time
Job Summary

We are seeking an Administrative Support Specialist to provide complex, varied office support tasks requiring the operation of technical office equipment. The ideal candidate will have effective communication, attention to detail, accuracy, organization, and prioritization skills.

Key Responsibilities
  • Retrieve, sort, prepare, and distribute reports and notices by 10:00 am
  • Sort, slice, and prepare incoming mail
  • Accurately extract mail and batch tax documents, correspondence, and checks for scanning
  • Organize, distribute, and monitor incoming mail to ensure that daily processing goals are met
  • Correct distorted or missing barcodes on documents that cannot be processed
  • Operate high-speed scanning equipment, identifying, reporting, and correcting errors
  • Research and process monies received that require manual allocation or are received without required supporting documentation
  • Accurately key data for various tax returns and other documents in assigned queues
  • Collect and process cash received in-office
  • Sort and batch Incoming Priority Mail the same day it is received
  • Process and verify outgoing Certified Mail within the Service Level Agreement (SLA)
  • Research and process returned Certified Mail within the SLA
  • Research and process returned First Class mail within SLA
  • Research and process General Correspondence Cases within the SLA
  • Assist with purging and shredding of processed documents as directed
  • Assist in cross-training state and contract staff in proper OPC procedures
  • Maintain and accurately record daily individual and assigned task related statistics by 4:30 PM daily
Requirements
  • Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
  • All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I


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