Customer Service Representative

5 days ago


Newburyport, Massachusetts, United States Disability Solutions Full time
About the Role

Mersen is a global leader in electrical specialties and advanced materials for high-tech industries. As a Customer Service Representative, you will be part of our customer-facing team, responsible for providing sales, marketing, product, and logistical support services to our subsidiaries and domestic distributors.

Key Responsibilities
  • Assist customers with inquiries, issues, and concerns, including price, availability, shipment information, quality concerns, account reconciliation, delivery concerns, and more.
  • Provide production timing to customers and follow up to ensure commitments are fulfilled or customers are informed of reschedules.
  • Assist customers with shipment errors, issue RMA's when necessary, and assist in obtaining credits when necessary.
  • Resolve and report pricing issues, releasing order holds after all conditions have been satisfied.
  • Work collaboratively with the Newburyport and Juarez CCU teams to ensure group phone queues and group email box are addressed in a timely fashion.
  • Ensure all corporate policies and procedures regarding sales and order processing are being complied with.
Requirements
  • 2-3 years of Customer Service experience.
  • High School Diploma or Equivalent.
  • Superior administration and organizational skills.
  • Ability to work well in a team environment.
  • A professional, positive, and enthusiastic attitude.
  • Sound grasp of technical requirements associated with computerized Information/order processing systems and equipment.
  • Must be able to handle a heavy workload and withstand pressure.
  • Excellent written and verbal communications skills, including the ability to speak and write fluently in English.
What We Offer

At Mersen, we welcome applicants from diverse backgrounds and offer a supportive work environment. We provide training and accreditation courses to help you grow in your role. Our company culture is open, collegial, and focused on excellence and innovation.

We are an equal opportunities employer and welcome applications from all qualified candidates, regardless of gender, origin, sexual orientation, or religion.



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