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Customer Service Specialist
2 months ago
We are looking for a dedicated Call Center Representative to join our team at the Institution for Savings. This role is essential in delivering outstanding customer support through various inbound communication methods.
The primary responsibilities include:
- Providing exceptional assistance to customers and staff regarding bank products and services.
- Troubleshooting and resolving routine inquiries related to account transactions, balances, and funds transfers.
- Responding to questions about ancillary services such as Online/Mobile Banking, Bill Pay, and ATM/Debit cards.
We pride ourselves on offering a comprehensive benefits package that includes:
- Fully covered medical, dental, and vision insurance.
- 401(k) plan with a generous match.
- Life and pet insurance options.
- Disability coverage and a pension plan after two years of employment.
- Ample vacation and paid time off.
The Institution for Savings is committed to equal opportunity employment and fostering a diverse workplace.
