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Customer Service Representative

2 months ago

Newburyport, Massachusetts, United States Fatface Corporation Full time
Store Associate

Position Overview

As a vital member of our retail team, your primary objective will be to enhance customer experience and reflect the core values of our brand. Join a reputable British company that is making strides in the East Coast market. Discover more about FatFace's heritage and vision on our official site.

Commitment to Diversity and Inclusion

At FatFace, we strive to cultivate a diverse and inclusive workplace. Our mission is to establish an environment devoid of discrimination and bias, where every individual feels appreciated and connected.

Key Responsibilities

  • Deliver outstanding customer service by assisting shoppers in locating appropriate items
  • Address customer concerns swiftly and with courtesy
  • Process transactions efficiently at the register and engage customers for future interactions
  • Uphold the store's visual standards in accordance with company guidelines
  • Stay updated on product offerings and promotional activities
  • Comply with all company policies and procedures

Required Skills and Qualifications

  • Prior experience in customer service is advantageous
  • Excellent communication and interpersonal abilities
  • Positive demeanor with the capacity to work autonomously
  • Able to thrive in a dynamic environment and adapt quickly
  • Collaborative team player with effective time management skills
  • Enthusiastic about the brand and its principles