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Customer Experience Representative
2 months ago
The Hospitality Host position at Steak 'n Shake is a critical role that embodies the company's commitment to delivering exceptional customer experiences. As a key member of the team, you will be responsible for creating a welcoming atmosphere that appreciates the Guest's business and supports the location's ambiance with outgoing, enthusiastic hospitality.
Key ResponsibilitiesProfessionally represent Steak 'n Shake by greeting, engaging, and serving new and existing guests and fans.
Constantly create a welcoming atmosphere that appreciates the Guest's business and supports the location's ambience with outgoing, enthusiastic hospitality.
Engage in positive and professional conversation with Guests, demonstrating a genuine interest in their needs and preferences.
Work collaboratively with the team to ensure seamless service delivery and exceed customer expectations.
Demonstrate the Golden Rule in all interactions with Guests and colleagues.
Exhibit a competitive spirit and desire to win, striving for excellence in every aspect of the role.
Possess high character and high competence, consistently demonstrating a strong work ethic and commitment to quality.
Desire to improve the lives of others, both Guests and colleagues, through exceptional service and support.
Employee discount
Flexible schedule
Referral Bonus
Paid Training
