Customer Service Specialist

2 weeks ago


Newburyport, Massachusetts, United States Institution for Savings Full time
Job Overview

We are looking for a dedicated Deposit Services Agent to join our team at the Institution for Savings. This role is crucial in delivering outstanding customer support through various inbound communication channels.

The primary responsibilities include:

  • Providing exceptional assistance to customers and staff regarding account-related inquiries.
  • Troubleshooting and resolving routine requests related to account transactions, balances, and funds transfers.
  • Responding to questions about banking products and services, including Online/Mobile Banking and Bill Pay.
  • Managing ancillary products such as ATM/Debit cards and Payment Portals.

We pride ourselves on offering a comprehensive benefits package that includes:

  • Fully covered medical, dental, and vision insurance.
  • 401(k) plan with a match of up to 10%.
  • Life and pet insurance options.
  • A disability plan and a pension plan after two years of service.
  • Generous vacation and paid time off policies.

The Institution for Savings is committed to being an Equal Opportunity Employer. Member FDIC. Member DIF.



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