Cafe Host/Hostess

About Us:
Ponte Family Estate Winery, a California-based company, operates in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, producing over 20 estate-grown varietals within certified sustainable facilities.

We are located next to our Four Diamond, 90-room boutique hotel, Ponte Vineyard Inn. Surrounded by 300 acres of mature vineyards and rolling hills, we offer a relaxing getaway from city life.

We strive to provide exceptional service, exceeding guests' expectations. Our associates are dedicated to delivering excellent hospitality and serving great wine and food in a beautiful environment.

Job Summary:
The Host/Hostess will provide a warm welcome and professional service to guests. To seat guests efficiently, following all restaurant standards of service and protocols, and exceeding guests' expectations.

Responsibilities:

• Greet guests in a friendly, courteous manner and respond to guests' requests promptly.
• Inquire and verify wine club members, provide clean menus, and print accordingly.
• Record guest information in Open Table, including special requests and notations.
• Seat guests in a timely manner, maintaining a steady pace for servers and kitchen.
• Assign reservations through Open Table with any special accommodations requested.
• Anticipate wait times and communicate according to availability and business levels.
• Answer phones, log voice mails, and return voice messages promptly.
• Process orders and payments in micros for associate lunches, beverages, and to-go orders.
• Thank guests for dining with us and invite departing guests to return.
• Be willing to support fellow associates in a team environment.
• Complete closing side work in preparation for the next business day.
• Execute any tasks as requested by management.
• Understand and adhere to environmental standards set by the winery.
• Understand and adhere to the Ponte values and service standards.
• Follow all Restaurant standards of service to achieve consistent customer satisfaction.
• Maintain a safe work area and ensure the safety of guests and associates.

• Treat all associates and guests in a respectful manner.
• Exhibit integrity, honesty, and truthfulness.
• Have excellent communication and organization skills.
• Be able to work varying schedules, including weekends and holidays.
• Have exceptional grooming standards consistent with company guidelines.
• Be able to work in a standing position for long periods of time.
• Be able to work outdoors in all weather conditions.
• Be able to obtain a Riverside County food handler's card.