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University Police Dispatcher

2 months ago

Washington, Washington, D.C., United States American University - Washington, D.C Full time
Job Summary

The University Police Dispatcher performs critical telecommunications work in a fast-paced environment, receiving emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities. This position requires strong analytical and problem-solving skills, as well as the ability to work well under pressure and make sound judgments in emergency situations.

Key Responsibilities
  • Receive and respond to emergency and non-emergency calls for service, utilizing a computer-aided dispatching system to manage service calls and dispatch patrol officers to incidents.
  • Monitor and operate the university security system, including alarms and closed-circuit television cameras, to ensure the safety and security of the campus community.
  • Provide information and support to police officers, including criminal histories, wanted checks, and vehicle registration status.
  • Assist with training programs and other duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • At least one year of work experience involving public contact, preferably with an emergency response agency or dispatch center.
  • General knowledge of the methods of operation of telecommunication equipment and systems.
  • Ability to work well in emergency situations and a stressful environment.
  • Ability to work shift work, including nights, weekends, and holidays.
Preferred Qualifications
  • Experience operating a closed-circuit television (CCTV) camera system.
  • Experience operating an alarm monitoring system.
  • Knowledge of emergency response protocols.
What We Offer
  • A competitive salary and benefits package.
  • A 200% matching retirement plan.
  • Tuition benefits for full-time staff and their families.
  • Leadership development certificates.