University Police Dispatcher

2 days ago

Washington, Washington, D.C., United States American University - Washington, D.C Full time
Job Summary

The University Police Dispatcher plays a critical role in maintaining campus safety and security at American University in Washington, D.C. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Receive and respond to emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities.
  • Operate a computer-aided dispatching system to manage service calls, two-way radio dispatching, and information collection.
  • Monitor the university security system, including alarms and closed-circuit television cameras throughout campus.
  • Dispatch officers to incidents and provide information to police officers, such as criminal histories and wanted checks.
  • Provide information to the public and university community as requested.
  • Assist with training programs and other duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • At least one year of work experience involving public contact, preferably with an emergency response agency or dispatch center.
  • General knowledge of the methods of operation of telecommunication equipment and systems.
  • Ability to work well in emergency situations and a stressful environment.
  • Ability to work shift work and speak distinctly.
Preferred Qualifications
  • Experience operating a closed-circuit television (CCTV) camera system.
  • Experience operating an alarm monitoring system.
  • Knowledge of emergency response protocols.
What We Offer

American University offers a competitive benefits package, including a 200% matching retirement plan, tuition benefits for full-time staff and their families, and several leadership development certificates.

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