Equipment Customer Service Representative

1 week ago

Orlando, Florida, United States Abbott Full time
Job Title: Equipment Customer Service Representative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job Summary:

We are seeking an experienced, high-caliber Customer Service Representative to provide efficient and effective service to customers and clients. This role is responsible for maintaining customer/client data in our office system, handling all aspects of supplying Wound Care supplies to clients, and occasionally handling VAD-related Equipment and Accessories products under direction from others.

Responsibilities:
  • Answers inquiries from customers and clients and documents interaction within Brightree database
  • Represents Continuum to internal and external customers and clients to assure a high level of customer/client satisfaction
  • Maintains customer/client information in accordance with HIPAA, PHI and regulatory requirements
  • Plans and implements office systems, filing systems and manages customers, clients and sales orders in Brightree
  • Inputs prescriptions (e.g. CMNs) in Brightree and is responsible to obtain customer approval/signature
  • Compares client requests against signed prescription and obtains updated prescription from customer if necessary
  • Generates sales orders in Brightree for wound care supplies and ships wound care supplies to clients
  • Follows up on delivery information and updates Brightree as appropriate
  • Maintains thorough and accurate records of work performed
  • Maintains knowledge of and adheres to processes, policies and procedures
  • Escalates issues as necessary for guidance from others
Qualifications:
  • High school diploma
  • Minimum of one year experience in a customer service role or equivalent combination of education and experience
Preferred Qualifications:
  • Basic computer and clerical skills
  • Flexibility and the ability to work independently and within a multidisciplinary team
  • Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources
  • High degree of attention to detail in a high volume environment
  • Good planning and organizational skills, including ability to meet deadlines
  • Problem Resolution and follow-up skills
  • Ability to multi-task and work in a fast-paced environment
  • Ability to operate a computer and use the operational software used by the office along with Microsoft Office
  • Working knowledge of Brightree software desired

Abbott is an Equal Opportunity Employer, committed to employee diversity. We offer a competitive salary and benefits package, including medical coverage, retirement savings plan, tuition reimbursement, and education benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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