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Customer Service Representative

2 months ago

Orlando, Florida, United States ITW Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ITW. As a key member of our service team, you will be responsible for delivering exceptional customer service and support to our clients across the country.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Service Solutions**: Develop and implement effective service solutions to meet customer needs and exceed expectations.
  • Commercial Food Equipment**: Provide expert knowledge and support for commercial food equipment, including troubleshooting and maintenance.
  • Communication**: Maintain open and effective communication with customers, colleagues, and management to ensure seamless service delivery.
Requirements
  • Education and Experience**: High school diploma or equivalent, with 0-2 years of relevant experience in customer service or a related field.
  • Skills and Knowledge**: Excellent communication and problem-solving skills, with a strong understanding of commercial food equipment and service solutions.
  • Technical Skills**: Proficiency in Microsoft Office and other relevant software applications.
What We Offer
  • Competitive Pay**: A competitive salary and benefits package.
  • Opportunities for Growth**: Opportunities for professional growth and development within the company.
  • Collaborative Environment**: A collaborative and supportive work environment.
Why ITW?
  • Commitment to Excellence**: A commitment to excellence in all aspects of our business.
  • Customer-Centric**: A customer-centric approach to service delivery.
  • Industry Expertise**: A deep understanding of the commercial food equipment industry.